agent, booking - travel agency

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Asset languages: Spanish; Castilian. Tasks: Handle reimbursement in case of transportation and hotel reservations cancellation. Recommend suitable products. Manage difficult situations with customers. Perform general office duties. Sell travel products and travel insurance.

Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events. Attend to cancellations and schedule changes.

Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs. Computer and technology knowledge: MS Office. Database software. Type of experience: Call centre. Area of specialization: Sales. Work conditions and physical capabilities: Repetitive tasks. Attention to detail. Sitting. Combination of sitting, standing, walking. Personal suitability: Client focus.

Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Organized. Reliability. Team player. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?.

Experience: 2 years to less than 3 years. Employment terms options: Morning. Day. Weekend. Financial benefits: Bonus. Other benefits: Free parking available. On-site recreation and activities. Paid time off (volunteering or personal days). Subsidised public transportation. Parking available.

Support for newcomers and refugees: Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.). Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.).