Aquatic Technical Support Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Aquatic Technical Support Manager based in United States.

This role leads a technical support function responsible for delivering fast, accurate, and customer-focused assistance across aquatic technology and equipment solutions. You will manage and develop a team of Customer Support Specialists and Technicians while establishing the processes, tools, and performance standards that support excellent service delivery.

The position combines people leadership with hands-on technical problem-solving, troubleshooting, case management, and continuous process improvement. You will collaborate closely with Product, Engineering, Sales, and other teams to translate customer feedback into product and service improvements. A strong focus on knowledge management, training, KPIs, and customer experience will be central to your impact.

This is a fully remote opportunity suited to an experienced aquatics professional who thrives in a dynamic environment and can lead distributed teams effectively.