Business Analyst

Job Summary The Business Analyst bridges business needs and digital solutions, analysing processes, requirements, and data to enable evidence-based decision-making across national digital initiatives. The role supports PDA leadership in strategy, project execution, and policy development, ensuring digital programmes deliver measurable impact and align with the National Digital Masterplan.

Key Responsibilities

• Elicit, document, and analyze requirements from ministries, regulators, and partner organizations, translating them into functional specifications.
• Conduct process mapping, gap analysis, and business process re-engineering (BPR) to improve service delivery efficiency.
• Support project prioritization and portfolio alignment. Prepare clear reports, dashboards, and presentations for senior leadership (Chairman, CSO, COO).
• Partner with product, engineering, and data teams to ensure technical solutions fulfill business objectives.
• Analyze KPIs and generate actionable insights to guide leadership in evidence-based decision-making.

Qualifications & Experience

Education:

• Bachelor’s or Master’s in Business Administration, Information Systems, Economics, or Data Analytics.

Experience:

Minimum 4+ years of experience as a business analyst, preferably within government or public sector digital transformation projects.

• Proven track record in requirements analysis, workflow modeling, and reporting.
• Knowledge of project management methodologies (Agile, Scrum, Waterfall).

Key Competencies

• Expertise in Business Process Re-engineering (BPR).
• Proficiency in data visualization tools (Power BI, Tableau, Excel).
• Strong analytical problem-solving and decision-support abilities.
• Excellent stakeholder engagement and cross-functional collaboration.
• Familiarity with governance, security, and data privacy standards.