Business Outsourcing Analyst

Requirements

• Bachelor’s degree in Business Administration, Psychology, or a related field;
• Experience implementing process improvements;
• Experience with or exposure to payroll processes is preferred;
• Fluency in English;
• Must reside in Osasco, São Paulo, Brazil.

Responsibilities

• Handle service requests from the Brazil Payroll team and identify opportunities for process improvement through projects, Power BI, robotic process automation (RPA), and other automation solutions;
• Participate in global meetings to support the implementation of service catalogs in Brazil;
• Work closely with the Payroll team to understand its needs and operational requirements;
• Develop action plans, flowcharts, and process maps in line with company programs and guidelines.