contact centre agent - customer service

Education: No degree, certificate or diploma. Work setting: Insurance company. Tasks: Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Explain procedures, risks and benefits to clients. Answer clients' inquiries and provide information. Computer and technology knowledge: Internet. MS Outlook. MS Windows. MS Word. MS Office.

Security and safety: Criminal record check. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Work under pressure. Repetitive tasks. Own tools/equipment: Cellular phone. Internet access. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player.

Initiative. Judgement. Ability to multitask. Dependability. Honesty. Quick learner. Experience: 1 to less than 7 months. Workplace information: Remote. Financial benefits: Bonus. Other benefits: Free parking available. Learning/training paid by employer. Parking available. Support for persons with disabilities: Provides physical accessibility accommodations (for example: ramps, elevators, etc.).

Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees. Does not require Canadian work experience.