Customer Service Advisor (ASICS) with Italian + Spanish + English

Are you interested in the sports fashion industry? Do you have a constant desire to challenge yourself? Do you like helping people? If you speak Italian at a Bilingual proficiency or equivalent, then this is an amazing professional opportunity for you!

ASICS is a multinational and world-famous sports brand that manufactures clothing and equipment for both professional athletes and sports lovers. They are looking for a Customer Service Advisor with a sporty and positive attitude to join their team in Barcelona. Together with their young and dynamic team, you will offer the best possible experience for customers all over the EMEA region.

Key languages:

• Bilingual proficiency or equivalent in Italian
• Full professional level of English
• Full professional level of Spanish

Main responsibilities:

• Delivering a best-in-class consumer experience attending consumers in all sort of questions or issues regarding their orders, services etc. through different channels (issues during pre-sales, mid-sales and after-sales)
• Data entry and maintenance of data related to the consumers at a local market level into the CRM platform
• Managing cases and E-commerce questions using the software tools provided

Core skills/experience:

• Enjoy taking care of and helping people
• Knowledge of Social Networks would be highly valued
• Team player who is also able to work independently
• Attentive, empathetic, flexible and proactive
• Good communication skills
• Passionate about sports
• Eager to learn
• Able to work in Barcelona

What's on offer:

• Monday to Friday 09:00 - 18:00
• Hybrid working model (50% from home)
• Employee discount on ASICS products
• Ticket restaurant (10€ per day)
• Free gym at the office
• Modern working environment
• Joining an international company that is a premium True Sports Performance brand
• Premium meditation subscription

Our recruitment process:

• Step 1: Interview with our Recruiter to get to know you better
• Step 2: Interview with the Hiring Manager / Team Leader
• Step 3: Reference check

At Babel Profiles, we believe in talent beyond labels. This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin.