Customer Service Advisor

About the Role

Major Requirement - APA in Loans/Saving or Investment is must CPD hours must Full time oppurtiunity Salary - €35-€38000 Onsite Dublin

Responsibilities

• Work effectively as part of a high performing team delivering excellent customer service and on own iniative.
• Provide an excellent level of customer service and advise our customers throughout their product / financial needs journey where qualified to do so, further improving the customer experience.
• Ensure accuracy by being quality focused and adopt a right first time approach at all times.
• Support and deliver for customers in our inbound, outbound and our digital channels.
• Interact and build exceptional customer relationships providing market leading service that meets the agreed service level agreements.
• Take ownership and deal with customer queries in an effective, professional and compliant manner.
• Maintain knowledge of the regulatory codes and legislation impacting on day to day work.
• Commit to continuous professional development and agree an annual performance and professional development plan with the manager.
• Continuously review skills, and be flexible and open to feedback.
• Be ‘risk aware’ and contribute to the maintaining of robust risk framework in Digital and Direct by ensuring your customer interactions are conducted in accordance with legislative, regulatory, policies and offer solutions to customers are appropriate to their needs.
• Act as a visible role model, striving for a culture that promotes ethics, employee engagement and fun, is adaptable and can problem solve, with strong teamwork, collaboration, trust and respect ethos – ensuring the team is passionate about being part of the high energy team in Digital and Direct.

Qualifications

• Commitment to complete professional qualifications within 3 years – Qualified Financial Advisor – recognised qualifications to permit the discussion of product information and provide advise to customers i.e QFA, APA in both Loans and Savings & Investments.

Required Skills

• To work with our customers regarding their financial requirements an APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If only one APA in Loans, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I.
• Strong English language skills verbally and written is essential.

Pay range and compensation package

• Salary - €35-€38000