customer service clerk

Education: Secondary (high) school graduation certificate. or equivalent experience. Asset languages: Portuguese. Spanish; Castilian. Work setting: Retail/wholesale establishment/distribution centre. Tasks: Answer written and oral inquiries. Gather, research and prepare communications material. Address customers' complaints or concerns. Answer inquiries and provide information to customers.

Arrange for refunds and credits. Issue receipts and other forms. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Receive and log complaints. Receive payments. Answer clients' inquiries and provide information. Computer and technology knowledge: Spreadsheet. Google Drive. Electronic mail.

Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Tight deadlines. Work under pressure. Handling heavy loads. Repetitive tasks. Standing for extended periods. Walking. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent written communication. Flexibility. Organized.

Reliability. Team player. Judgement. Ability to multitask. Dependability. Quick learner. Screening questions: Do you meet the language requirements listed in the job posting for the position (English or French)?. Employment terms options: Evening. Experience: 1 year to less than 2 years. Employment terms options: Day. Health benefits: Dental plan. Health care plan. Vision care benefits.

Financial benefits: Life insurance. Other benefits: Free parking available. Parking available. Support for persons with disabilities: Applies accessible and inclusive recruitment policies that accommodate persons with disabilities .