customer service representative supervisor

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Tasks: Co-ordinate activities with other work units or departments. Establish work schedules and procedures. Examine and verify the accuracy of work . Prepare and submit reports. Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality.

Train staff/workers in job duties, safety procedures and company policies. Conduct performance reviews. Perform same duties as workers supervised. Recruit and hire staff. Co-ordinate, assign and review work. Requisition materials and supplies. Organize and maintain inventory. Supervision: Customer service clerk. Information clerks. Computer and technology knowledge: MS Office.

Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Large workload. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Initiative. Organized. Reliability. Team player. Screening questions: Do you have experience working in this field?. Employment terms options: Early morning. Evening. Experience: 2 years to less than 3 years.

Employment terms options: Morning.