Customer Success Associate

Customer Success Associate ʕ

• ᴥ
• ʔ

£42,000k - £55,000k

• 0.05% – 0.1%

1/3 of food is wasted, but why?

Most food is still good to eat or cook at the expiry date, because the use-by dates are chosen to cover a worst-case scenario. They’re great for quality and safety, but cause £bns of waste. This decade, food will tell you how fresh it is, and the world will stop wasting food because of a fixed printed date.

We replace use-by dates and shelf-life testing with sensors that measure spoilage gas, and AI that predicts the remaining days of freshness. We invented this technology as scientists from Imperial College London, and we're using it to improve the whole supply chain, from food producers to households, and reduce the unbelievable amounts of waste caused by the 50-year-old system of destructive testing and printed expiry dates.

We are signing sales contracts with enterprise customers across Europe and North America, changing regulations and industry guidance as we go. Do you want to join BlakBear as we become the food industry standard?

💼 The Role

• Troubleshoot and resolve customer issues. Assist with the development of product documentation, training materials and the onboarding process. Support and train our customers in the UK, US and Canada.
• Work closely with the CEO to manage the complete account management cycle, including onboarding, f2f and video meetings with customers, training materials and content and enterprise transformation.
• Build and advance relationships with multiple stakeholders in complex enterprise accounts.
• Keep CRM up to date and align activities to our sales process.
• Support marketing and product.
• Opportunities to travel to US and Canada to visit customers and trade events.
• Work in our office near London Bridge (this is not a hybrid role).
• Potential to grow into a senior Customer Success role within our business.

👤 Your Skills

• 2-3 years experience in account management or customer success.
• Great interpersonal skills - speak clearly and succinctly, listen deeply and share excitement
• Thorough and organised - to nurture a wide range of relationships simultaneously
• Tech savvy and smart - learn the latest tools, grasp the scientific concepts of our product, use sales systems such as HubSpot and ZoomInfo.
• Ambitious, but also motivated to do repetitive and mundane work to achieve a bigger mission
• Flexible to learn a broad range of tasks

🤝 Our Benefits

📈 Competitive salary and shares in BlakBear Ltd

🎓 Team skill building events, such as 3D Printing Day and AI Hackathon

🩺 Top tier private healthcare, fully covered

🍉 Free healthy snacks available in the office

👥 Impactful work, moving the needle on one of the great industries of humanity

🌴 26 days holiday (plus bank holidays)

🏘️ In the office 5 days per week at our London HQ, with trips to customer sites in Europe and North America.

🕹️ Monthly socials such as dinners, VR experiences, or games nights

📝 Our Process

• One-way interview with only 1 question (max. 5min)
• 30-min video interview
• 1-hour in-person interview at our London office
• References
• Offer