Customer Success Manager - Digital

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager - Digital based in the United States.

This role is focused on managing and growing a high-volume portfolio of customers through scalable, technology-enabled engagement.

You will use digital tools, data, and creative customer success strategies to drive adoption, retention, and expansion across diverse customer segments.

The position combines relationship management with process design, analytics, automation, and revenue ownership.

You will build targeted engagement programs and onboarding workflows tailored to different customer needs and personas.

Working cross-functionally, you will help create a seamless customer experience while identifying opportunities to improve processes and outcomes.

This is an opportunity to make a measurable impact in a fast-paced, high-growth environment where experimentation and innovation are encouraged.