Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Brazil.

As a Customer Success Manager, you will manage a portfolio of US-based customers and act as a trusted strategic advisor throughout their customer journey. You will be responsible for retention, expansion, product adoption, and overall customer satisfaction. The role combines relationship management, value demonstration, proactive engagement, and revenue-focused account growth.

You will work closely with Support, Onboarding, Engineering, and Account Management teams to deliver an exceptional customer experience. You’ll also contribute to scalable playbooks, automated outreach, and continuous improvements to customer success operations. This is an opportunity to work in a high-volume, global environment where ownership, agility, collaboration, and customer impact are highly valued.