Customer Success Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Success Manager based in the United States.

As a Customer Success Manager, you will own the post-sales customer journey, building strong relationships with enterprise clients and ensuring their long-term success.

You will oversee onboarding, drive product adoption, and develop strategic success plans that align the platform with each customer's business needs.

Through proactive engagement, regular business reviews, and risk management, you will strengthen customer satisfaction, improve retention, and minimize churn.

This quota-carrying role combines relationship management with commercial responsibility for renewals and account expansion.

You will collaborate with Product, Compliance, and Customer Support teams to resolve customer challenges and influence product improvements.

Working in a fast-growing cybersecurity environment, you will help organizations protect sensitive information and meet critical regulatory requirements.

This is an opportunity to make a measurable impact on customer outcomes while contributing to a high-growth business focused on secure communication and enterprise compliance.