Customer Success Manager, Site Research

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Success Manager, Site Research based in the United States.

As a Customer Success Manager, Site Research, you will build and strengthen relationships with healthcare and clinical research organizations using innovative clinical trial management technology. You will oversee the post-sales customer journey, guiding clients through onboarding, training, product adoption, renewals, and opportunities for growth.

Working closely with executive sponsors, operational leaders, and end users, you will help customers align technology solutions with their research objectives and operational needs. You will play a key role in improving customer satisfaction, strengthening long-term retention, and driving sustainable revenue growth across your assigned portfolio.

Through proactive account management and data-driven insights, you will identify risks, resolve challenges, and maximize the value customers receive from their technology investments. You will collaborate with Sales, Product, Engineering, Support, and Learning teams in a cross-functional, technology-driven environment.

This remote opportunity is ideal for a customer-focused professional passionate about healthcare innovation, relationship building, and advancing clinical research through digital solutions.