Customer Success - Strategic - EMEA

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success - Strategic - EMEA based in France.

This is a strategic customer-facing role focused on building long-term partnerships with enterprise and strategic clients across the EMEA region.

You will manage a portfolio of approximately 20–30 high-value accounts, aligning customer objectives with product capabilities and business strategy.

Your focus will be on accelerating adoption, delivering measurable customer outcomes, and identifying opportunities to expand engagement across multiple products.

You will own key commercial outcomes, including renewals, expansions, retention, and customer growth within your portfolio.

Working closely with Sales, Engineering, Customer Success leadership, and other teams, you will help develop scalable approaches to customer management.

You will also act as a strong internal voice for customers, using their feedback and insights to influence product priorities and improve the overall customer experience.

The role offers significant ownership in a fast-moving, AI-first environment where impact, autonomy, and continuous improvement are highly valued.