customer support specialist

Education: College/CEGEP. or equivalent experience. Asset languages: French, Middle (ca.1400-1600). Spanish; Castilian. Tasks: Develop communication strategies. Evaluate communication strategies and programs. Implement communication strategies and programs. Answer inquiries and provide information to customers. Explain the type and cost of services offered. Maintain records and statistics.

Explain procedures, risks and benefits to clients. Maintain and manage digital database. Answer clients' inquiries and provide information. Consult with clients after sale to provide ongoing support. Computer and technology knowledge: MS Outlook. MS Word. Type of online databases: CIDOC-CRM. Type of experience: Call centre. Transportation/travel information: Own transportation. Own vehicle. Valid driver's licence.

Work conditions and physical capabilities: Attention to detail. Repetitive tasks. Personal suitability: Punctuality. Client focus. Excellent oral communication. Excellent written communication. Organized. Reliability. Team player. Initiative. Judgement. Quick learner. Screening questions: Do you meet the language requirements listed in the job posting for the position (English or French)?.

Employment terms options: Flexible hours. Experience: Experience an asset. Employment terms options: To be determined.