Designer - Webex Calling Experiences & AI

Job Description

Must Have Technical/Functional Skills

• Webex experience product design knowledge or any collab MS teams/Slack/Google/

Webex-Cisco

• 7+ years of product design, UX design, or equivalent experience designing complex

digital products

• AI work flows and Product testing knowledge and Strong command of Figma
• Experience designing for enterprise SaaS, collaboration tools, communications platforms,

admin tooling, or similarly complex product ecosystems Calling experience.

• Strong collaboration skills with product management, engineering, research, and design partners.
• Experience using AI tools to accelerate design exploration, prototyping, research synthesis,

or workflow generation, paired with clear judgment about where human design thinking

matters most.

Roles & Responsibilities

• Design end-to-end calling experiences across Webex desktop, web, mobile, and device surfaces.
• Partner with product managers, engineers, architects, researchers, and other designers to

define user flows, interaction models, and implementation-ready designs.

• Proactively identify opportunities where user needs, product strategy, and platform capabilities

intersect, then use design artifacts, prototypes, and storytelling to help the team align on direction.

• Explore how AI-assisted and agentic workflows can improve real-time communication without

adding friction or reducing user trust.

• Create prototypes at the right level of fidelity, from quick workflow explorations to polished

concepts for stakeholder alignment, usability testing, and engineering handoff.

• Use Cisco’s design system to produce consistent, scalable experiences while identifying gaps

or new patterns needed for calling-specific use cases.

• Validate design decisions through usability testing, heuristic review, customer feedback,

and collaboration with UX research.

• Document interaction behavior, accessibility considerations, edge cases, and design

rationale for product teams.

• Help align teams around a shared product direction through strong storytelling, systems

thinking, and pragmatic design judgment.

Generic Managerial Skills, If any

• Nice to Have:

Experience with telecommunications, calling, meetings, messaging, contact center, or

• real-time communication products.

Salary Range: $80,000 - $110,000 a year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Visi on, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.