Desktop Support Analyst (Affirmative for persons with disabilities PwD)

www.hcltech.com

This position is affirmativo for PwD (Person with desabilities). Applications that do not meet this requirement will not be evaluated.

Responsibilities

• To support daily technical support activities for desktop, laptop & printers
• To set up and test desktop computer peripherals(New users)
• To perform the system changes adhered to organizational policies
• Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance
• Maintain technical documentation in association with other functional departments
• To own end-to-end activities whenever there is a new rollout of OS / Applications etc
• To work on the pro-active tickets triggered the Workblaze tools until closure / escalate as appropriate
• To assist the users setup their VPN / Citrix / Azure / VDI etc

Requirements:

• Degree completed or in progress in IT;
• Solid experience with Hardware and Software troubleshooting and Network basic support;
• Excellent verbal and written communication;
• Advanced/fluent conversational English (mandatory);
• Advanced/fluent conversational Spanish (mandatory);

Please, submit resumé in English.