Desktop Support Specialist

The role requires a strong customer-focused individual capable of acting as the primary IT contact for the site while coordinating with remote support and engineering teams.

Key Responsibilities >> . Provide onsite desktop and end-user support. >> . Hardware break-fix and device deployment activities. >> . Laptop/Desktop build, installation and refresh programmes. >> . Incident and service request management. >> . Application troubleshooting and user support. >> . Mobile device and printer support. >> . Support major technology changes and rollout activities. >> . Vendor coordination and site support activities. >> . Maintain accurate ITSM documentation and ticket hygiene. >> . Stakeholder engagement with local business users and leadership.

Required Skills >> . 3-5 + years of Desktop Support / EUC Support experience. >> . Strong Windows 10/11, Office 365 and Active Directory knowledge. >> . Hardware and software troubleshooting expertise. >> . Experience with ServiceNow or similar ITSM tools. >> . Strong customer service and communication skills. >> . Experience supporting users in enterprise or financial services environments is highly preferred.