Director of Client Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Client Success based in the United States.

We are seeking an experienced Director of Client Success to lead strategic relationships with hospitals and health systems, driving client satisfaction, retention, renewals, and revenue growth. In this leadership role, you will serve as a trusted advisor to executive stakeholders, aligning healthcare solutions with clients’ financial, operational, and compliance objectives.

You will oversee strategic account planning, performance reviews, contract renewals, and expansion opportunities while ensuring measurable value and long-term partnership success. Working cross-functionally with clinical, operational, financial, and commercial teams, you will help deliver seamless service experiences and resolve complex client challenges.

Your ability to translate performance data and client feedback into actionable strategies will be essential to strengthening relationships and identifying new growth opportunities. This fully remote position offers the opportunity to make a meaningful impact on healthcare revenue integrity, documentation accuracy, and organizational performance, with travel of up to 25%.