Director, Vendor Delivery

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Vendor Delivery based in the United States.

The Director, Vendor Delivery will lead the strategic and operational management of third-party customer support services, ensuring exceptional experiences for students, educators, and other stakeholders. This role oversees vendor performance, service quality, compliance, and operational efficiency across large-scale, multichannel contact center environments.

You will use data-driven insights, performance metrics, and continuous improvement methodologies to optimize service delivery and strengthen accountability. Working closely with internal leaders, program teams, and external partners, you will develop scalable strategies that enhance customer satisfaction and operational excellence.

You will also drive workforce performance, quality assurance, and effective escalation management while identifying opportunities to streamline processes. This is an impactful leadership opportunity for a customer-focused professional who enjoys solving complex operational challenges and adopting innovative technologies, including AI-driven solutions.

The position is remote within the United States, with occasional travel for business meetings and vendor collaboration.