DWDM/OTN Transmission Support Engineer

🇧🇷 We’re Hiring: DWDM/OTN Transmission Support EngineerFiberHome is looking for an experienced DWDM/OTN Transmission Support Engineer to provide technical support and maintenance for advanced optical transmission network environments.

The ideal candidate will have hands-on experience with DWDM/OTN equipment, network operations, troubleshooting, fault resolution, and technical support in large-scale telecommunications environments.

Preferred

Qualifications

Experience with large-scale optical transmission or backbone environments.

Experience in multi-vendor network environments.

Previous experience in TAC, NOC, field support, or advanced technical support.

Experience handling complex incidents from initial diagnosis through service restoration.

Experience with RMA, equipment replacement, and OEM technical escalation.

📩 Interested? Apply now and join FiberHome Brasil.

DWDM | OTN | Optical Transmission | Network O&M | Troubleshooting | NMS/EMS | L2/L3 Support | RMA | Firmware | Network Operations | Technical Support

Responsibilities and AttributionsPrincipais

Responsabilidades

Provide technical support for DWDM/OTN optical transmission networks.

Perform troubleshooting and fault isolation for network equipment and services.

Analyze alarms and identify hardware, configuration, and software-related issues.

Support equipment recovery, configuration restoration, and module/board replacement.

Participate in software and firmware upgrades.

Support RMA and equipment repair processes.

Coordinate technical escalations with internal and external technical teams.

Support critical incidents and service restoration activities.

Provide remote and on-site technical assistance when required.

Maintain technical documentation and operational procedures.

Requisites and

Qualifications

Principais Requisitos Degree or technical background in Telecommunications, Electronics, Networking, or a related field.

Proven hands-on experience with DWDM/OTN optical transmission systems.

Experience in network operations and maintenance in a live/production environment.

Strong troubleshooting and fault-isolation capabilities.

Experience with equipment configuration, alarms, software/firmware, and hardware troubleshooting.

Familiarity with NMS/EMS and optical transmission management systems.

Ability to work with technical documentation in English.

Portuguese proficiency for technical communication.

Availability for critical incident support when required.