Enterprise Customer Onboarding Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Customer Onboarding Manager based in Canada.

This senior individual contributor role offers the opportunity to own complex enterprise implementations from initial scoping through go-live and long-term adoption. You will manage high-value B2B SaaS accounts with implementation journeys that require strong project leadership, technical aptitude, and executive stakeholder management.

Working within Customer Success, you will collaborate closely with Solutions Engineering, Technology, and Product teams to resolve challenges and keep implementations moving. As the first enterprise-focused onboarding specialist in the region, you will have significant ownership and influence from day one.

The role combines customer relationship management with hands-on delivery, troubleshooting, training, and process improvement. You will also help shape scalable onboarding practices as the organization continues its rapid international growth.