Enterprise Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager based in the United States.

The Enterprise Customer Success Manager will serve as a strategic partner to enterprise customers, helping them achieve measurable business outcomes through innovative compliance and safety solutions.

This role focuses on building lasting customer relationships, strengthening product adoption, and driving retention and account growth.

You will manage a portfolio of complex enterprise accounts, aligning customer objectives with tailored success strategies and measurable results.

Working closely with Sales, Product, Marketing, Implementation, and Support teams, you will help deliver a seamless customer experience.

Through executive business reviews and data-driven insights, you will demonstrate value, identify expansion opportunities, and address potential risks.

The position also offers opportunities to improve customer success processes, tools, and programs as the organization continues to scale.

This is an ideal opportunity for a consultative, customer-focused professional who enjoys solving complex challenges in a remote SaaS environment.