front desk hotel clerk

Education: Secondary (high) school graduation certificate. Tasks: Investigate complaints and claims . Register arriving guests and assign rooms. Resolve complaints and claims . Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Process guests' departures, calculate charges and receive payments.

Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Perform light housekeeping and cleaning duties. Provide customer service. Computer and technology knowledge: Word processing software. Central reservation system (CRS). Internet.

Screening questions: Are you available for shift or on-call work?. Are you currently a student?. Experience: 1 to less than 7 months. Employment terms options: Early morning. Evening. On call. Day. Weekend. Other benefits: Learning/training paid by employer.