Guest Operations Associate

ABOUT THE ROLE

Join the operations team at a hospitality SaaS company expanding across Europe. You will manage guest cases, coordinate with remote colleagues and local service providers, and turn day-to-day experience into scalable processes.

WHAT YOU'LL DO

• Support guests throughout their journey, from booking inquiries through check-out, using AI support while taking ownership of decisions.
• Coordinate tasks and priorities between remote teams, customers, and external service providers.
• Identify recurring issues, process inefficiencies, and opportunities for automation.
• Build and improve operational processes based on real guest scenarios.
• Work closely with the founding team to help develop hospitality operations.

WHAT WE'RE LOOKING FOR

• Native German speaker with English proficiency at C1 level or higher.
• A completed university degree in business administration, communications, economics, or a related field.
• Experience in guest operations, customer service, or hospitality operations, including guest inquiries, bookings, check-ins, or check-outs.
• Experience coordinating across teams, customers, and external service providers.
• Ability to identify workflow improvements and make organized decisions under time pressure.
• Background in hospitality, short-term rentals, property operations, or a related field is valuable.

COMPENSATION & BENEFITS

Salary

€40,000 to €45,000 annually. Visa sponsorship is not available.

LOCATION

On-site in Berlin, Germany.