guest service representative

Education: Secondary (high) school graduation certificate. Tasks: Register arriving guests and assign rooms. Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Exchange foreign currency. Process guests' departures, calculate charges and receive payments.

Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls.

Perform light housekeeping and cleaning duties. Provide customer service. Student status: Full time enrollment. Computer and technology knowledge: Multi-line switchboard. Word processing software. Database software. Central reservation system (CRS). Spreadsheet. Internet. Employment terms options: Evening. Shift. Flexible hours. Night. Experience: No experience (will train). Employment terms options: Day.

Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: Group insurance benefits. Life insurance. Other benefits: Free parking available. Other benefits.