guest service supervisor

Education: Secondary (high) school graduation certificate. Work setting: Hotel, motel, resort. Tasks: Co-ordinate activities with other work units or departments. Establish work schedules and procedures. Prepare and submit reports. Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality. Assist clients/guests with special needs.

Co-ordinate, assign and review work. Hire and train staff in job duties, safety procedures and company policies. Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery. Requisition materials and supplies. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Standing for extended periods.

Tight deadlines. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Flexibility. Initiative. Judgement. Organized. Team player. Employment terms options: Early morning. Experience: 2 years to less than 3 years. Employment terms options: Flexible hours. Morning. Night. Weekend.

Support for youths: Offers on-the-job training tailored to youth. Offers mentorship, coaching and/or networking opportunities for youth. Provides awareness training to employees to create a welcoming work environment for youth.