information technology (IT) service delivery manager

Education: Master's degree. Tasks: Assign IT projects to systems analysts, programmers and other computer technicians. Coordinate IT projects, including the design and deployment of new IT systems and services. Direct and control daily operations . Evaluate daily operations . Plan and control budget and expenditures. Plan and organize daily operations.

Review operational reports to assess compliance with software and hardware requirements . Supervise computer analysts, engineers, programmers, technicians and other personnel . Establish and implement policies and procedures for information systems. Authorize the development of specifications for products or services. Meet with clients to discuss system requirements, specifications, costs and timelines.

Consult with clients after sale to provide ongoing support. Supervision: Remote workers. 3-4 people. Computer and technology knowledge: Data processing and systems. Networking software. MS PowerPoint. Big data. Desktop publishing software. MS SQL Server. Area of work experience: Software development. Information technology (IT) service delivery. Work conditions and physical capabilities: Fast-paced environment.

Experience: 3 years to less than 5 years. Workplace information: Hybrid. Health benefits: Health care plan. Financial benefits: Registered Retirement Savings Plan (RRSP). Support for newcomers and refugees: Does not require Canadian work experience. Support for youths: Offers mentorship, coaching and/or networking opportunities for youth.