information technology (IT) support technician

Education: College/CEGEP. Information technology. Network and system administration/administrator. Computer support specialist. Computer technology/computer systems technology. Work setting: Computer hardware or software retailer/wholesaler. Help desk. General office. Private company, corporation or industry. Tasks: Give access to computer networks. Report on the performance of computer systems and networks.

Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts.

Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: No supervision responsibility.

Certificates, licences, memberships, and courses : CompTIA Security+ Certification. Network+ Certification. A+ Certification. Computer and technology knowledge: Android. Shell script. iOS. MAC. Linux. Device drivers. Networking software. Networking hardware. Networking security. Intranet. Internet. Servers. Desktop applications. Security software. Mail server software. Mac OS. Quick Books. MS Active Directory.

MS Office. MS Windows. SQL. SharePoint. Spreadsheet. TCP/IP. Wireless networks. PHP. WordPress. Security and safety: Bondable. Criminal record check. Transportation/travel information: Own vehicle. Vehicle supplied by employer. Valid driver's licence. Public transportation is not available. Driver's abstract. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines.

Repetitive tasks. Handling heavy loads. Manual dexterity. Attention to detail. Ability to distinguish between colours. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Team player. Ability to multitask.

Time management. Honesty. Screening questions: Are you available to start on the date listed in the job posting?. Do you have the required certifications listed in the job posting?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 3 years to less than 5 years. Employment terms options: Day. Health benefits: Dental plan. Disability benefits.

Health care plan. Vision care benefits. Financial benefits: Gasoline paid. Mileage paid. Other benefits: Free parking available. Learning/training paid by employer.