IT Service Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Service Manager based in the United States.

This is a fully remote, high-impact technology leadership role supporting a large, distributed network of healthcare-related locations across the United States. You will help build and operate a modern IT support model while remaining actively involved in day-to-day technology operations and service delivery.

The role combines IT service management, customer experience, vendor oversight, reporting, and hands-on Microsoft 365 administration. You will serve as a key coordination point between internal stakeholders, local teams, managed service providers, and technical partners.

Success will depend on your ability to improve service quality, resolve operational challenges, and use performance data to drive continuous improvement. The position offers significant visibility and the opportunity to shape IT support standards and processes across a rapidly growing organization. Occasional travel will be required for site visits, vendor engagements, and strategic technology initiatives.