IT Support Engineer

We're growing past the point where engineers can also be the office's part-time IT fix-it person. We need someone who owns day-to-day IT support end to end, so the rest of the team can focus on what they're actually here to build. This isn't a stepping stone role we're figuring out as we go: we know exactly what it needs to be, and we want someone who can walk in and take it on from day one.

WHAT YOU'LL BE WORKING ON

• Being the first point of contact when something breaks: laptop issues, Wi-Fi problems, account access, the daily stuff that keeps 77 people moving.
• Managing Microsoft 365 day to day: Outlook, Teams, and related tools.
• Managing devices through MDM, keeping them provisioned, secure, and up to date.
• Running support through an ITSM tool, so nothing falls through the cracks.

WHAT MAKES THIS ROLE DIFFERENT

You won't be buried in a huge ticket queue at a company where IT is an afterthought. You'll support a small, sharp team that notices and appreciates when things run smoothly, and you'll have room to actually fix things properly instead of just patching them.

SKILLS WE NEED

• Solid experience with day-to-day desktop support.
• Strong Microsoft 365 knowledge.
• Experience managing devices through an MDM.
• Experience working within an ITSM tool/process.
• Clear, confident English communicator. You'll be talking to people all day, so this matters as much as the technical skills.
• Based in or able to relocate to Abu Dhabi.

NICE TO HAVE

• On-prem data centre management.
• Networking fundamentals.
• Basic cloud knowledge (Azure).

WHAT WE'RE NOT LOOKING FOR

This isn't a networking, cloud, or infrastructure role, if that's what you're looking to do next, this won't be the right fit. We're also not looking for someone who needs a lot of hand-holding on the basics; we want someone experienced enough to just take ownership.