Lead Customer Success Manager, Strategic Accounts | ANZ

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Customer Success Manager, Strategic Accounts | ANZ based in Australia.

This is a senior customer success opportunity focused on managing a portfolio of high-value, enterprise-level customers across the ANZ market.

You will own the post-sale customer experience, helping complex organizations achieve measurable outcomes while maximizing product adoption, retention, and growth.

Managing approximately 35 strategic accounts and a portfolio of $5–6M+ ARR, you will build trusted relationships across multiple stakeholder levels.

You will act as a strategic advisor to customers, combining consultative problem-solving, product expertise, and change management to address complex business challenges.

Working closely with Sales, Marketing, Product, Contract Management, and executive teams, you will align internal resources around customer priorities and growth opportunities.

The role offers significant autonomy and requires strong commercial judgment, executive communication, and the ability to navigate ambiguity and change.

You will join a flexible, remote-first environment where customer advocacy, collaboration, learning, and measurable impact are highly valued.