Manager, Client Contract Management Ops

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Client Contract Management Ops based in the United States.

The Manager, Client Contract Management Operations will lead a team responsible for managing the end-to-end contract renewal lifecycle for existing clients within a fast-paced, technology-driven environment. This role is central to improving client retention, driving net revenue retention (NRR), and ensuring consistent, efficient renewal operations.

You will oversee renewal strategies, guide complex pricing and contract negotiations, and strengthen forecasting accuracy while developing a high-performing team of client contract managers. Working closely with Sales, Client Service, Finance, Legal, and Operations, you will ensure renewal decisions align with business objectives and client needs.

The position also offers the opportunity to optimize workflows, implement scalable processes, and introduce automation that enhances operational efficiency. This fully remote leadership opportunity is ideal for an experienced professional who combines people management, commercial judgment, and analytical thinking to deliver measurable business results.