Manager, Product Documentation

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Manager, Product Documentation based in the United States.

The Manager, Product Documentation will lead and evolve a product documentation function, ensuring that customer-facing content is accurate, accessible, consistent, and aligned with business priorities. In this hands-on leadership role, you will manage a team of four documentation specialists while shaping content strategy, editorial standards, and operational workflows.

You will collaborate with Product, Engineering, Technical Support, Services, and Marketing to ensure documentation supports product releases and customer success. A key focus will be integrating AI-assisted authoring and automation while maintaining strong human oversight and quality controls.

You will also use content analytics and customer support insights to prioritize documentation improvements and reduce recurring support cases. This remote opportunity is ideal for a strategic, detail-oriented leader who combines excellent writing skills with team development, process improvement, and a forward-looking approach to AI.