Manager, ServiceNow Platform

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, ServiceNow Platform based in United States.

The Manager, ServiceNow Platform is responsible for the day-to-day prioritization, governance, roadmap coordination, delivery readiness, and supportability of an enterprise ServiceNow platform. This player/coach role combines people leadership with hands-on platform and product management responsibilities.

You will lead a team of 4–6 ServiceNow Developers and Administrators while coordinating closely with architecture, development, security, operations, finance, procurement, PMO, vendors, and business stakeholders. You will translate platform strategy into actionable priorities, establish practical governance standards, and maintain visibility into risks, dependencies, and commitments.

The role also helps ensure that releases are well prepared, supportable, and aligned with business value. It offers an opportunity to shape platform direction while building a high-accountability team focused on sustainable outcomes.