Manual QA - Device/POS/Retail

ABOUT US

Infoya is a global IT solutions provider specializing in transforming complex challenges into streamlined, AI-powered outcomes. Through proprietary technology accelerators and full-scale enterprise services, Infoya automates workflows, enhances operational efficiency, and drives digital transformation across industries. With a presence in Canada, the US, India, and Costa Rica, we blend technical depth with creative problem-solving to deliver measurable impact.

JOB DESCRIPTION

We are seeking a Manual QA Analyst to support testing for a Point of Sale (POS) project. The role involves developing test cases, executing functional tests, tracking defects, and validating application behaviour across devices and connected peripherals. The ideal candidate is a strong individual contributor who can work independently and communicate effectively with cross-functional teams.

Office Location : Toronto – North York Employment Type : Permanent Role Type : New position – current requirement Work Arrangement : Hybrid (4 days in office)

Position

Responsibilities:

• Review business requirements and acceptance criteria to identify test scenarios and ensure comprehensive test coverage.
• Develop, maintain, and execute manual test cases for functional, regression, integration, and end-to-end testing.
• Validate POS application functionality and interactions with devices such as PIN pads, receipt printers, and other connected peripherals.
• Test transaction workflows, device connectivity, error handling, and recovery scenarios.
• Identify, document, and track defects, providing clear reproduction steps and supporting evidence.
• Collaborate with developers, business analysts, and product teams to clarify requirements, resolve defects, and validate fixes.
• Prepare test execution reports and communicate testing progress, risks, and blockers.
• Manage assigned testing activities independently and contribute to timely delivery.

Required

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 5–7 years of experience in software quality assurance, with a strong focus on manual testing.
• Strong experience in functional testing, test scenario identification, and test case development and execution.
• Experience with defect tracking throughout the defect lifecycle, including reporting, retesting, and closure.
• Ability to translate business requirements into clear, comprehensive test cases.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently and take ownership of assigned deliverables.

Preferred

Qualifications:

• Device or mobile testing experience is highly preferred, particularly testing involving PIN pads, printers, or other POS peripherals.
• Experience in retail or Point of Sale environments.
• Familiarity with retail transaction workflows, including purchases, returns, refunds, discounts, and payment processing.
• Experience using test management and defect tracking tools.

Benefits Salary Range: $50,000 to $65,000 CAD/ year

The final compensation offered will depend on local market conditions and geographic location, as well as job-related factors such as the candidate’s knowledge, skills, qualifications, relevant experience, and education/training. Compensation may also include additional components such as benefits, and/or other incentives, where applicable.

In accordance with new employment standards requirements, we retain copies of this job posting and applicant information for three (3) years after the posting is removed. We do not use AI technology; all applications are also reviewed by our recruitment team.

Infoya is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, aboriginal status, or any other legally protected factors