Member Services Intake Specialist-9

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Services Intake Specialist-9 based in the United States.

This fully remote role serves as a key first point of contact for members seeking legal assistance.

You will conduct detailed intake conversations, understand member needs, and connect them with the appropriate legal service provider.

The position combines customer service, case coordination, documentation, and ongoing communication.

You will work closely with members, attorneys, law firms, and internal teams to keep cases progressing efficiently.

Because the role handles sensitive legal information, confidentiality, accuracy, and sound judgment are essential.

Success requires empathy and professionalism while maintaining productivity, quality, and service-level expectations.

The position is ideal for a service-oriented professional who thrives in a structured, fast-paced, and highly regulated environment.