New Business Team Lead

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a New Business Team Lead based in the United States.

The New Business Team Lead will guide a team responsible for delivering accurate, efficient, and customer-focused insurance operations. This role combines day-to-day team leadership, employee development, workflow coordination, and continuous process improvement. You will help ensure service levels are consistently met while fostering a collaborative and supportive team environment.

Through coaching, training, and performance monitoring, you will empower team members to strengthen their skills and deliver exceptional service. You will also partner with other departments to improve processes, resolve operational challenges, and enhance the customer experience.

This is a full-time, remote opportunity suited to an experienced customer service or operations professional with strong leadership skills and a passion for developing people.