Operations Associate, Customer Success

ABOUT THE ROLE

This associate-level role supports customers after the sale within a customer success function at an AI and discovery technology company. You will help customers stay engaged, get value from the service, and share feedback that informs improvements.

WHAT YOU'LL DO

• Follow up proactively with customers and provide ongoing post-sales support.
• Serve as a dedicated customer success partner, delivering attentive service.
• Track customer analytics and recommend improvements based on what you learn.
• Surface relevant leads and opportunities, gather customer feedback, and help refine product fit.

WHAT WE'RE LOOKING FOR

• At least 2 years of professional experience, with experience in a technology company or startup.
• Experience in customer success, account management, or post-sales customer support.
• Experience managing ongoing customer relationships and conducting proactive outreach.
• Ability to track and analyze customer metrics or analytics to inform business decisions.
• Background in AI, search, discovery, or an adjacent technology field is a plus.

COMPENSATION & BENEFITS

Annual base salary range: $70,000 to $90,000.

LOCATION

On-site in San Francisco, California, six days per week.