Operations Associate, Customer Success

ABOUT THE ROLE

This associate-level individual contributor role supports customers after the sale as part of a customer success function at an AI search and discovery startup. You will help customers stay engaged, get ongoing support, and identify opportunities to improve the fit of the service.

WHAT YOU'LL DO

• Follow up proactively with customers and provide ongoing post-sales support.
• Build relationships and deliver attentive service as a dedicated customer success partner.
• Track customer analytics and use them to suggest improvements.
• Surface relevant leads and opportunities, gather customer feedback, and help refine the service's fit.

WHAT WE'RE LOOKING FOR

• At least 2 years of professional experience; this is not a new graduate role.
• Experience working at a technology company or startup.
• Background in customer success, account management, or post-sales customer support.
• Experience managing ongoing customer relationships, conducting proactive outreach, and using customer metrics or analytics to inform business decisions.
• Experience in AI, search, or discovery is a plus.

COMPENSATION & BENEFITS

Annual salary range: $70,000 to $90,000.

LOCATION

On-site in San Francisco, California, six days per week.