Podcast Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Podcast Support Specialist based in the United States.

We are looking for a customer-focused Podcast Support Specialist to help listeners enjoy a seamless experience with premium podcast subscriptions across a diverse range of shows and publishers. In this remote role, you will serve as a trusted first point of contact for subscribers, assisting with account access, billing questions, subscription management, and podcast app setup.

You will combine excellent written communication with practical problem-solving skills to resolve issues efficiently and make every interaction positive and reassuring. Working within a small, collaborative team, you will help identify recurring technical challenges, improve support documentation, and ensure complex issues reach the appropriate teams.

This part-time opportunity offers meaningful ownership of your work in a growing digital media and subscription technology environment. If you enjoy helping people, have an interest in podcasts and online communities, and thrive in a thoughtful, customer-first culture, this role is an excellent opportunity to make a difference.