Product Manager, Documentation Systems

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Manager, Documentation Systems based in Canada.

The Product Manager, Documentation Systems will own documentation as a product, shaping the systems and processes behind customer and internal knowledge.

You will oversee in-product Help, implementation guides, support runbooks, release notes, and the tooling that produces them.

This is a hands-on build role focused on creating an AI-assisted documentation pipeline grounded in reliable product sources.

You will establish standards, metrics, information architecture, and evaluation processes that keep documentation accurate and useful.

The role partners closely with Product and Engineering to capture how products actually work, rather than relying solely on specifications.

You will use modern LLM tooling to automate repetitive documentation workflows while applying human judgment where accuracy matters most.

This remote contractor opportunity is suited to a product-minded builder who enjoys complex systems, customer problems, and continuous improvement.