Product Support Specialist I (Merchant Care)

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Product Support Specialist I (Merchant Care) based in Canada.

Join a remote-first team dedicated to delivering reliable, seamless support to e-commerce merchants and business partners. In this role, you will serve as a trusted point of contact, helping merchants resolve technical issues, troubleshoot configurations, and navigate payment-related challenges.

You will collaborate with Sales, Client Success, Operations, and Engineering to deliver timely solutions and improve the overall support experience. Beyond resolving individual inquiries, you will help build scalable processes that make support more efficient as the business grows. Your insights and merchant feedback will also contribute to product improvements and future feature planning.

This opportunity is ideal for a technically curious, customer-focused professional who thrives in a fast-paced environment and enjoys combining problem-solving with meaningful client relationships.