Quality Specialist, Member Intake

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Quality Specialist, Member Intake based in the United States.

Join a collaborative, member-focused team dedicated to delivering consistent, high-quality service and support. As a Quality Specialist, Member Intake, you will play a key role in strengthening agent performance, improving call quality, and ensuring a positive member experience across multiple states.

You will conduct call audits, evaluate interactions against established quality standards, and provide actionable feedback that helps agents build confidence and expertise. Working closely with Supervisors and the Training and Quality Manager, you will contribute to onboarding, coaching, and continuous learning initiatives.

Through data-driven insights and consistent quality monitoring, you will help identify service gaps, improve operational processes, and reinforce compliance standards. This fully remote opportunity is ideal for a detail-oriented professional who enjoys coaching others and turning performance data into meaningful improvements.