Risk Analyst (Fresher)

Location

D7, HCMC Working hour: 9:00 - 18:00 | Mon - Fri Salary: 13,000,000 VND (gross)

Key Responsibilities

• Support our customers' Merchant KYC verification/Case Review by using system and tools to complete end to end process;
• Responding to any Merchant KYC verification/Case Review profile which requires verification
• Determine if there are any fraud patterns or OFAC merchants profiles and escalate.
• Ensure due diligence on consumer profile is complete adhering to SOPs
• Ensure that work is completed in accordance with established procedures and standards;
• Acquire and update knowledge on procedures related to relevant processes;
• Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;
• Support our customers' fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking and other payment technologies;
• Liaise with other departments when required;
• Work on email channels
• Process work as requested by Team Leader/Manager;
• Participate in team meetings, activities, promotes team spirit.
• Show dedication and ownership of clearing the queues - adhere to Service Levels.
• Proven track-record of great customer service
• Provides coaching, advice and guidance based on case findings.
• Participates in meetings and presentations or other designated special projects as assigned by department management.
• Other duties as assigned by Management or reporting Supervisor.

Note

• Open to Fresher | Exp. candidates (nice to have) : will be trained after joining.
• English is MUST
• Strong verbal and written communication skills in both English and Vietnamese.
• Experience in KYC/KYB, Risk, Fraud, or Compliance is an advantage.
• Proficient in using Microsoft Office applications.
• Detail-oriented with a strong focus on work quality, analytical thinking, and problem-solving abilities.
• Honest, diligent, service-minded, and enjoys operational tasks that require a high level of accuracy and attention to detail.
• Able to work independently, take initiative, and complete tasks within deadlines.