Risk Analyst

Company Introduction:

Our client is the Southeast Asia’s leading Super App, providing services in mobility, food and grocery delivery, digital payments, and financial services

Key

Responsibilities:

• Support our customers' Merchant KYC verification/Case Review by using system and tools to complete end to end process;
• Responding to any Merchant KYC verification/Case Review profile which requires verification
• Determine if there are any fraud patterns or OFAC merchants profiles and escalate.
• Ensure due diligence on consumer profile is complete adhering to SOPs
• Ensure that work is completed in accordance with established procedures and standards;
• Acquire and update knowledge on procedures related to relevant processes;
• Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;
• Support our customers' fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking and other payment technologies;
• Liaise with other departments when required;
• Work on email channels
• Process work as requested by Team Leader/Manager;
• Participate in team meetings, activities, promotes team spirit.
• Show dedication and ownership of clearing the queues - adhere to Service Levels.
• Proven track-record of great customer service
• Provides coaching, advice and guidance based on case findings.
• Participates in meetings and presentations or other designated special projects as assigned by department management.
• Other duties as assigned by Management or reporting Supervisor.

Qualifications:

• MUST HAVE: Good Attitude towards Job/ Firm/ Team; Honesty.
• English also a MUST
• At least 6 months of experience

Benefits:

• A professional and dynamic working environment.
• Learning and development opportunities through internal training activities.
• Competitive and attractive compensation package.

Salary

VND 12,000,000 – 13,000,000 VNĐ/month

• 100% salary during probation period
• Full-salary social insurance contribution from the first month
• 24/7 accident insurance coverage
• Training and professional skill development opportunities.

Working Location : CMC Creative Space Working hours: Monday - Friday: 9:00 – 18:00 *1 round Interview only. There's case study during the interview as well.

Contact for more infomation:

Email: truchht@quesscorp.vn Phone/zalo: 0946 489 778 (Ms. Truc)