Senior Customer Education Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Customer Education Manager based in the United States.

Join a growing, AI-powered financial technology environment transforming how finance teams operate through intelligent automation and seamless software integrations. In this strategic individual contributor role, you will own the vision, structure, and governance of a comprehensive customer education and enablement content ecosystem.

You will transform existing resources into a scalable, well-organized knowledge infrastructure that supports customers throughout their journey. Working closely with Customer Success, Product, Sales, and Marketing teams, you will ensure that every customer-facing asset is accurate, accessible, consistent, and valuable.

You will establish repeatable processes for content creation, review, maintenance, and continuous improvement. This is an opportunity to shape the customer experience at scale while building systems that enable long-term business growth. The position is fully remote, offering autonomy, cross-functional collaboration, and the opportunity to make a lasting impact.