Senior Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager based in United States.

As a Senior Customer Success Manager, you will own strategic customer relationships across a portfolio of enterprise accounts within an assigned industry vertical. You will provide high-touch engagement to key accounts, working with executive stakeholders to understand priorities, monitor customer health, and drive measurable outcomes.

The role combines relationship management, customer advocacy, industry expertise, retention, and growth strategy. You will translate HCM, Payroll, and Workforce Management capabilities into meaningful business value while bringing relevant industry insights to customer conversations.

Working closely with Sales, Renewals, Delivery, and Customer Success leadership, you will identify opportunities and proactively address risks. This remote position offers a high level of ownership and visibility across complex enterprise relationships.