Senior Director, Contact Center

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Director, Contact Center based in the United States.

The Senior Director, Contact Center will provide strategic leadership for a large-scale healthcare contact center focused on delivering an exceptional patient experience. This executive-level role oversees national operations, service quality, workforce performance, and technology adoption within a healthcare revenue cycle management environment.

The successful candidate will drive measurable improvements in patient satisfaction, first-call resolution, operational efficiency, and financial performance. Working closely with cross-functional leaders, hospital clients, and physician groups, they will develop scalable, patient-centered service models aligned with enterprise priorities.

They will also lead and develop a multilevel management team supporting hundreds of contact center agents across multiple locations and virtual environments. This opportunity is ideal for a seasoned healthcare operations leader who combines strategic vision, financial acumen, digital innovation, and a strong commitment to empathetic, equitable patient support.